ibis Valparaiso

The location of the hotel relative to the area of town that we wanted to be in couldn't have been more perfect. The sights, sounds, and tastes of Valparaiso were within a short walking distance, and the hotel was a mere 15 minutes of travel time to/from the bus station (which was our transportation method to/from Santiago). My buddy spoke no Spanish and I have only a very cursory grasp of it so it was refreshing to encounter a hotel staff (especially Front Desk) who made every effort to communicate with us in either broken English or via the use of translation apps (such as Google Translate). Everyone was very friendly and courteous. Housekeeping service was good and the guestroom was functional. The breakfast was good. We also appreciated that on departure day, the Front Desk staff offered to and arranged for Uber service (versus taxi), which worked out way better and felt more secure.

The staff made the difference in our stay. We booked Ibis because we know they are reliable and have standards. But the staff was amazing. Our arrival they recommended where we could safely visit and places to eat. All of which were great! On departure our Uber driver failed us and Sophia was able to secure a driver for us to Santiago at the last minute. Our stay could have ended horribly but she saved the day.

Spacious room. Everything was clean. Location is easy to reach by bus or taxi. The 24h reception is perfect when arriving or leaving very late / early. Staff was friendly and helpful.

The hotel is well located, the management listened to my requests, it was clean and properly set up. Breakfast table was adequate and well served.

I liked the size of the room and the view to the street. The staff is friendly. The breakfast is OK. It's clean and has all you need.